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UseBB Community » Help & Support » Support Guidelines & FAQ

Support Guidelines & FAQ

Moderators: Gaia.

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Author Post
Developer
Registered: Apr 2004
Posts: 2218
Location: Belgium
First of all: the Help and Support forum (where you are now in) is not meant for general discussion and non-support questions, as well as not for modding support or code changes. Please refer to right forum if you're looking for any of the above. Feature requests and bug reports should also go in their appropriate forums (see forum index).

When you have a problem with UseBB or you have a question about it, please note the following:

- Support is only given on the latest version (which you can find on the downloads page). We don't support any older version or unofficial forks.
- Search the forums.
- If the above doesn't help you, start a new topic. Give as much information as possible i.e. the version numbers of PHP, MySQL and (if possible) the server software and operating system UseBB is running on.
- Describe any actions you may have taken to resolve the problem or find the possible cause of the problem (if applicable).
- Keep your topic title as clear as possible, try to give the essence of the problem/question. Help! or Problem is not a good topic title.

Please note: we don't give support via e-mail, instant messaging clients or IRC. If we would do other people won't be able to find the solution when they have the same problem. So please post in this forum.
« Last edit by Dietrich on Tue Aug 05, 2008 7:37 am. »
Developer
Registered: Apr 2004
Posts: 2218
Location: Belgium
UseBB 1 FAQ

Q: How do I install UseBB?

Please read docs/index.html that comes with UseBB.

Q: Do I have to edit all the values in config.php?

No. If you are installing UseBB, please read docs/index.html. Everything you need to do is described in there. You should not edit all the values manually. When using the installer, you don't even have to edit any.

Q: Whenever the forum redirects me (eg after logging in or posting) I receive a 404 error or an error of any other kind (not a UseBB General Error) or I am being redirected to another site.

In config.php, you should always leave the value of $conf['board_url'] blank, unless the forum is not able te recognize the URL by itself. Over 90% of this problem is caused by an incorrectly filled in config value that should have been left blank in the first place.

Q: How do I use new translations?

Upload the files into the languages/ directory. You will be able to use them immediately in the ACP config and Your Panel.

Q: How do I use new templates?

Upload the template's directory into templates/. You will be able to use them immediately in the ACP config and Your Panel.

Tip: you can hide templates from being available to members by including a dot (.) at the beginning of the template's directory. Only admins will be able to use the template then.

Q: Why doesn't echo, print, etc produce any output?

UseBB uses a template engine and filters all other content produced directly. To include output, put these in the template files or use
$template->add_raw_content();

For example:
echo 'foo bar';

becomes
$template->add_raw_content('foo bar');


Q: I'm getting an Internal Server Error

Your server might not support all directives in .htaccess. Try commenting the lines by putting # in front of them:
#Options -Indexes
#DirectoryIndex index.php

If it still doesn't work, remove the .htaccess file. Friendly URL's will not work anymore though.

Q: How can I integrate UseBB into a website or other CMS?

Unfortunately, UseBB 1 was not planned or developed with integration in mind. No possibilities for easy integration exist. If you would like to perform an integration, this will most likely be a custom development effort, which we do not support.

Q: What encodings does UseBB 1 support?

UseBB 1 supports all encodings except multibyte ones. Unicode (UTF-8 etc) is not supported. Use Unicode based translations at your own risk.
« Last edit by Dietrich on Thu Jan 10, 2008 4:26 pm. »

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